Terms & Conditions
We will do our best with any made to measure orders placed for pre-Chrstimas delivery (subject to stock) however please note delivery may be January 2024. Please contact our sales team for more information.
All fabric and wallpaper orders are subject to stock and delivery with the manufacturers. Please feel free to contact to check stock before an order is placed. Some manufacturers do offer express delivery services.
- Delivery Information
- Return and Refund Policy
- Data Protection
- Product info & Pricing
- Our rights & Liability
- Registered address
We would strongly recommend you order a sample prior to placing your order, to ensure the fabric or wallpaper is as expected. If an exact colour match is required please ask us to order a ‘Stock Cutting’ as there can be colour variations between batches of fabrics.
It is your responsibility to ensure the fabric is suitable for your needs. No liability can be accepted for goods which deteriorate due to atmospheric conditions, make up, additional treatments, shrinkage cleaning processes or installation. We are able to offer advise of suitability if you are unsure before placing the order however it would be your decision to proceed or not.
Our minimum order is 1mtr of fabric for the majority of products. Above this, you can order fabric to one decimal place Eg: 4.2mtr. Minimum Order for wallpaper is 1 Roll
Fabrics to be used for Upholstery use (Domestic or Contract) will need to be FR treated to meet the correct standard in accordance to current British legislation. Some fabrics can alternatively be used with a barrier cloth to bring them up to the Furniture and Furnishings ire Safety regulations. Please get in touch for more information.
Once an order has been placed, you will receive an order confirmation by email. We will contact you ASAP should there be an issue in processing your order and you will have the opportunity to cancel your order. Should you realise you have ordered incorrectly, please contact us immediately.
Tailor Made Products are except from the Consumer Contracts Regulations and can only be returned if faulty or not made to the specification given. In the event that a Made to Measure product is faulty, we will (at our discretion) either remedy the error or refund the order.
Curtains may shrink or relax when hung due to atmospheric conditions. We are unable to accept responsibility for changes such as these once the curtains are hung, but we guarantee that there will be adequate fabric in the hems of the curtains to allow for alterations. The cost of any alterations is the customer’s responsibility.
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For standard deliveries please allow 2-5 working days. For deliveries to Northern Ireland and Scottish Highlands please allow approx 7-10 working days.
Casamance/Casadeco/Camengo/Caselio are all based in France therefore delivery is approx 5-7 working days, this would be confirmed as part of your order updates.
Please Note: that at busy times such as around Christmas and New Year our delivery times may be longer due to both the Manufacturers and Couriers dealing with a backlog of orders.
Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us either through our contact details at the bottom of the website and we will able to advise you further. Any express delivery options available are approx 1-2 working days from the order being confirmed and would be subject to an additional charge. We recommend that you do not book a decorator or curtain-maker before you have received your order.
Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days. No further carriage charges will be incurred.
If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a full refund, select an alternative, or wait for the item to come back into stock.
If we are advised by the Manufacturer that there will be a delay in dispatching your order, we will notify you as soon as possible, and you will have the opportunity to cancel your order for a full refund, select an alternative or wait for the item to come back into stock.
We are happy to deliver to an address other than your billing address, and we would recommend that you choose a delivery address where it is likely that there will be someone present to accept deliveries on working days, eg. a place of work.
We can also deliver directly to your curtain maker or upholsterer if this is more convenient for you, however, in this case we would strongly recommend that you either send them a sample of the fabric to compare your order to, or that you check the fabric yourself before it is cut by them. Although it is extremely rare, there are very occasional incidences of fabric rolls being labeled incorrectly at the Manufacturer's Warehouse and being dispatched mistakenly. No responsibility or liability can be accepted if an incorrect items has been cut / used/ tested in any way. See 'Our Rights & Liability' for more information.
All goods received must be fully inspected and any discrepancies, damages, shortages or defects must be notified to us within 7 days of delivery. Please check all packaging for damage upon delivery. Damaged Parcels MUST be signed for as damaged.
If you are not in when the Courier attempts delivery they should leave a calling card with your consignment number on and a contact number. The Courier will wait for your contact before querying the delivery address with us/returning the parcel. At this point we will try to contact you, but if we cannot contact you and the parcel is returned to us we may need to pass on any additional charge for redelivery to you/your delivery address.
Return and Refund Policy
Please see below for the Return and Refund Policy for House Decor Interiors Ltd. If you have any queries please contact the sales team before placing your order.
Should you realise you have ordered incorrectly, please contact us immediately.
Cancellation of any order MUST be made in writing either by Email or Post within 24 hours of the order confirmation. It is your responsibility to ensure the cancellation notice is received so we recommend you receive a read receipt, proof of posting or call to confirm receipt of email.
If you have received the goods please see our Returns information below.
Please contact us ASAP if you have any queries with the goods you've received. No returns can be accepted without prior arrangement with our sales team. Any goods returned without prior agreement are not subject to a refund or replacement.
Damaged Parcels must be signed for as Damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt. In the unlikely event that you receive goods which are faulty, please contact us with a description and photo/s of the faults and we will investigate further for you.
If you are arranging for a fabric to be made up into curtains or blinds or arranging for the fabric to be FR Treated / Backcoated / Scotchguarded in any way (by a third party and not by us) you must ensure it is thoroughly checked prior to use and/or treatment. We cannot accept liability for faults found after the fabric has been used or treated.
Non-Faulty Returns Policy
For the return of non-faulty goods you must contact us within 10 working days of receipt. We accept return of complete orders that have not been used/cut/treated in any way. We are unable to accept return of non-faulty partial orders (fabrics, wallpapers, etc) or bespoke orders (paint, wallpanels, Made to Measure products, etc).
If the order can be returned all goods must be well packaged and returned in perfect condition. The cost of returning the goods is payable by the customer. Please note a handling charge may be applicable and will be calculated on an individual order basis. We can arrange a collection if required. Your refund will have a collection charge of £25.00 deducted upon receipt of the returned goods.
We do offer a reservation service for additional wallpaper rolls or fabric meterage that may be required. This is an ideal way to ensure the stock is available but not be left with surplus that cannot be returned. Please contact our Sales Team for more information.
If the order arrived damaged, faulty or incorrect according to your order details we can arrange a replacement, offer to rectify (if possible) or collect the goods for a full refund. The refund would be processed upon return of the goods back into your original payment method. While the refund is processed immediately, we do ask that you please allow a couple of working days for the funds to become available in your account.
Made to Measure Orders
Made to Measure products are exempt from the standard Consumer Contracts Regulations and cannot be cancelled once you have received confirmation of your order.
All Paints are mixed-to-order therefore would class as a bespoke/made to measure product. Some fabrics and wallpapers are printed to order therefore would class as a bespoke/made to measure product. Please check with our Sales Team if you have any queries before placing an order.
All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given. In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.
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All personal information you provide us with will be held securely and in strict confidence. This information will only be used lawfully in accordance with the Data Protection Act 1998.
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All rights, including copyright, on this website www.housedecorinteriors.co.uk are owned or controlled for our purposes.
You are only permitted to use these images / content for non-commercial use. You are forbidden to copy, use, and broadcast or download these images / content for any purpose without express written permission from House Decor Interiors Ltd.
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Product info & Pricing
We aim to provide up to date and accurate information about our products and prices however, on occasion errors can occur either due to typographical errors, or incorrect information being receiving from our suppliers. We cannot be held responsible for these or any other errors on our website.
All Weights & dimensions quoted are approximate
Whilst every effort is made to ensure that our photographs of products are as close to the original as possible, there may be variations between the colours on screen due to circumstances beyond our control eg: monitor resolution or contrast, software configuration & settings. We strongly recommned you see the products in person either through visiting a local stockist or by ordering a sample. If an exact colour match is required please ask us to order a ‘Stock Cutting’ as there can be colour variations between batches of fabrics and/or wallpaper.
VAT: We are a UK retailer and purchases through our site are subject to Vat at UK rates currently 20%. All prices include this.
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Our rights & Liability
We are unable to accept liability for:
- Late Delivery, we would recommend you ensure you have received & thoroughly checked your wallpaper / goods prior to booking any further services Eg: Decorator / Curtain Maker. We are unable to accept any liability for delays, cancellation charges.
- All sizes stated (including curtains) are approximate within a tolerance of 1.5”
- Up to 5% shrinkage can occur due to variations in atmospheric conditions or dry cleaning
- Fabrics & silks are a natural product, and as such contain slubs and weave irregularities. These should not be viewed as defects / faults as this is an inherent characteristic of cloth.
- Natural silk is not colour fast and should be protected from the light with a good quality lining & interlining, and perhaps with the additional use of blinds. We recommend that it is not used in circumstances where it is exposed to direct or reflective sun or artificial light and in particular in rooms with a south facing aspect. Weaving variations, slubs, vertical lines & knots will occur as they are a characteristic of silk and add to the sophisticated lustre and texture and should not be considered as faults.
- Loss or perceived loss due to shrinkage, from cleaning, incorrect usage, fabric treatments or deterioration.
- Faults found in fabric once the fabric has been Cut, Made up or Treated (not by ourselves) in any way. It is your responsibility to thoroughly check the fabric prior to cutting for faults, length, pattern repeat, colour & design even if the fabric is sent to your curtain maker.
- Wallpapers should be checked thoroughly through each roll prior to cutting & hanging. We are unable to accept liability once the wallpaper has been cut / hung. We will always provide wallpapers from the same batch as colour variations can occur. Please ensure you order sufficient for your needs as we may not be able to provide the same batch in the future.
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House Decor Interiors Limited
61a North Street,
Tel: 01274 588079
House Decor Interiors Ltd T/a House of Fabrics is Company Registered in England & Wales.
Company Reg No: 12376493
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