Return and Refund Policy
Please see below for the Return and Refund Policy for House Decor Interiors Ltd. If you have any queries please contact the sales team before placing your order.
Should you realise you have ordered incorrectly, please contact us immediately.
Cancellation of any order MUST be made in writing either by Email or Post within 24 hours of the order confirmation. It is your responsibility to ensure the cancellation notice is received so we recommend you receive a read receipt, proof of posting or call to confirm receipt of email.
If you have received the goods please see our Returns information below.
Please contact us ASAP if you have any queries with the goods you've received. No returns can be accepted without prior arrangement with our sales team. Any goods returned without prior agreement are not subject to a refund or replacement.
Damaged Parcels must be signed for as Damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt. In the unlikely event that you receive goods which are faulty, please contact us with a description and photo/s of the faults and we will investigate further for you.
If you are arranging for a fabric to be made up into curtains or blinds or arranging for the fabric to be FR Treated / Backcoated / Scotchguarded in any way (by a third party and not by us) you must ensure it is thoroughly checked prior to use and/or treatment. We cannot accept liability for faults found after the fabric has been used or treated.
Non-Faulty Returns Policy
For the return of non-faulty goods you must contact us within 10 working days of receipt. We accept return of complete orders that have not been used/cut/treated in any way. We are unable to accept return of non-faulty partial orders (fabrics, wallpapers, etc) or bespoke orders (paint, wallpanels, Made to Measure products, etc).
If the order can be returned all goods must be well packaged and returned in perfect condition. The cost of returning the goods is payable by the customer. Please note a handling charge may be applicable and will be calculated on an individual order basis. We can arrange a collection if required. Your refund will have a collection charge of £25.00 deducted upon receipt of the returned goods.
We do offer a reservation service for additional wallpaper rolls or fabric meterage that may be required. This is an ideal way to ensure the stock is available but not be left with surplus that cannot be returned. Please contact our Sales Team for more information.
If the order arrived damaged, faulty or incorrect according to your order details we can arrange a replacement, offer to rectify (if possible) or collect the goods for a full refund. The refund would be processed upon return of the goods back into your original payment method. While the refund is processed immediately, we do ask that you please allow a couple of working days for the funds to become available in your account.
Made to Measure Orders
Made to Measure products are exempt from the standard Consumer Contracts Regulations and cannot be cancelled once you have received confirmation of your order.
All Paints are mixed-to-order therefore would class as a bespoke/made to measure product. Some fabrics and wallpapers are printed to order therefore would class as a bespoke/made to measure product. Please check with our Sales Team if you have any queries before placing an order.
All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given. In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.