Delivery & Returns
January 2020 dELIVERY
We are currently stating January 2020 delivery for all tailor-made orders, subject to the availability of the fabric/s. This will either be confirmed via email or more information provided on an individual order basis. You would receive FREE delivery (refund back into your payment account). If you have any concerns or delivery requirements please do not hesitate to get in touch before placing your order.
The majority of our orders fall into one of the categories below:
Heading Tapes, Cord Adjusters, Cord etc £2.00
Roman Blind Brackets £3.50
Wallpapers, Roman Blind Tracks, Fabrics, Wallpaper Paste, Curtains etc £7.95
All our Prices incl Vat at the current rate of 20%
Please feel free to add your selected items to the cart to view the delivery cost, prior to placing your order. No personal information needs to be entered for this.
Northern Ireland/Scottish Highlands
Delivery for all items is charged at £17.95 please call for more information.
Republic of Ireland
Delivery for all items is charged at £27.95 please call for more information.
All our Prices incl Vat at the current rate of 20% An estimated delivery cost is provided within the basket however will be confirmed whilst placing the order. Only delivery address details needs to be entered for this.
For standard deliveries please allow 3-5 working days. For deliveries to Northern Ireland & Eire outside of the standard UK area 7-10 working days should be allowed.
Please Note: that at busy times such as around Christmas and New Year our delivery times may be longer due to both the Manufacturers and Couriers dealing with a backlog of orders.
Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us either through our contact details at the bottom of the website and we will able to advise you further. Any express delivery options available are approx 1-2 working days from the order being confirmed. We recommend that you do not book a decorator or curtain-maker before you have received your order.
Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days. No further carriage charges will be incurred.
If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a full refund, select an alternative, or wait for the item to come back into stock.
If we are advised by the Manufacturer that there will be a delay in dispatching your order, we will notify you as soon as possible, and you will have the opportunity to cancel your order for a full refund, select an alternative or wait for the item to come back into stock.
We are happy to deliver to an address other than your billing address, and we would recommend that you choose a delivery address where it is likely that there will be someone present to accept deliveries on working days, eg. a place of work.
We can also deliver directly to your curtain maker or upholsterer if this is more convenient for you, however, in this case we would strongly recommend that you either send them a sample of the fabric to compare your order to, or that you check the fabric yourself before it is cut by them. Although it is extremely rare, there are very occasional incidences of fabric rolls being labeled incorrectly at the Manufacturer's Warehouse and being dispatched mistakenly. No responsibility or liability can be accepted if an incorrect items has been cut / used/ tested in any way. See 'Our Rights & Liability' for more information.
Cancellation of any order MUST be made in writing either by Email or Post before receipt of the goods. It is your responsibility to ensure the cancellation notice is received so we recommend you receive a read receipt, proof of posting or call to confirm receipt of email.
If you have received the goods please see our Returns information.
All goods received must be fully inspected and any discrepancies, damages, shortages or defects must be notified to us within 7 days of delivery. Please check all packaging for damage upon delivery. Damaged Parcels MUST be signed for as damaged.
If you are not in when the Courier attempts delivery they should leave a calling card with your consignment number on and a contact number. The Courier will wait for your contact before querying the delivery address with us/returning the parcel. At this point we will try to contact you, but if we cannot contact you and the parcel is returned to us we may need to pass on any additional charge for redelivery to you/your delivery address.
Please contact us ASAP if you have any queries with the goods you've received. No returns can be accepted without prior arrangement with ourselves. Any goods returned without prior agreement are not subject to a refund or replacement.
Damaged Parcels must be signed for as Damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt. In the unlikely event that you receive goods which are faulty, please contact us ASAP and we will explore your options.
If you are arranging for a fabric to be FR Treated / Backcoated / Scotchguarded in any way (by a third party and not by us) you must ensure it is thoroughly checked prior to treatment.
For the return of non-faulty goods you must contact us within 10 working days of receipt. We accept return of complete orders that have not been used/cut/treated in any way. Items must be well packaged and returned in a saleable condition. A refund of the original cost charged (including basic carriage) will be given however, the cost of returning the parcel / goods is payable by the customer. Please note a handling charge may be applicable and we will provide more details when arranging the return. We can arrange a collection if required, your refund upon receipt of the returned goods, will have a collection charge of £20.00 deducted to return the product. (Rugs @ £25.00).
Should you realise you have ordered incorrectly, please contact us immediately. Many Brands offer a reservation service so please contact us to reserve additional fabric/rolls rather than ordering more than you need.
Made to Measure Orders
Made to Measure products are exempt from the standard Consumer Contracts Regulations, and cannot be cancelled once you have received confirmation of your order.
All Paints are mixed-to-order therefore would class as a bespoke/made to measure product.
All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given. In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.