Frequently Asked Questions
We will do our best with any made to measure orders placed for pre-Chrstimas delivery (subject to stock) however please note delivery may be January 2024. Please contact our sales team for more information.
All fabric and wallpaper orders are subject to stock and delivery with the manufacturers. Please feel free to contact to check stock before an order is placed. Some manufacturers do offer express delivery services.
If the answer to your Question is not below, please either email us or call us on 01274 588079.
Q. My payment was not recognised, what do I do?
A. Do not worry, simply get in touch with our Sales Team who can check the payment system and confirm whether this has been received or indeed unsuccessful. You can call 01274 588079, email email@example.com or discuss further in LiveChat. We recommend you get in touch with us before attempting the order again as this may duplicate payments/orders.
Q. Can I Order Samples of Fabrics or Wallpapers?
A. Yes, we would always recommend that you have seen the fabric/wallpaper in person before placing your order. This can be in a pattern book from a local stockist or by ordering samples. Samples are charged at £3.00 for up to 4 and take approx. 3-8 working days to arrive to a standard UK address, provided the samples are in stock.
If your sample/s are out of stock or discontinued you will be notified and you can choose to wait for the sample or select an alternative. You will also receive a Discount Code to redeem the cost of your samples back from your next order. Discount Codes are single use and automatically expire 3 months from the sample order date. It cannot be used in conjunction with any other discount.
Samples are not batch specific. If you require a sample from the specific stock please get in touch with our sales team who can assist and provide more detail.
Q. How long will my Fabric or Wallpaper take to arrive?
A. Orders are usually delivered within 2-5 working days, to a Standard UK area, provided your selected items are in stock. You will be notified by email if your item is out of stock, or delayed, and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund.
Certain Brands do offer an Express Delivery, please get in touch for more information.
Casamance/Casadeco/Camengo/Caselio are all based in France therefore delivery is approx 10-15 working days (approx 2-3 weeks), this would be confirmed as part of your order updates. We would recommend that you do not book a decorator/workroom until the order has arrived, we would not be liable for any charges due to delays.
Q. How long will my Tailor Made items take to arrive?
A. We quote 3-4 weeks providing your chosen fabric is in stock at the time of placing your order. If the fabric is out of stock, you will be contacted and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund.
We would recommend that you not book a fitter until after the order has arrived, we would not be liable for any charges due to delays. If you would like to discuss further please do not hesitate to get in touch.
Q. How can I find out if the fabric I want is suitable for upholstery?
A. Each fabric will have the manufacturer’s intended uses as part of the product details. If the fabric you are interested in can be used for upholstery we would recommend you get in touch to discuss your order further. The majority of fabrics are supplied non-FR Treated as standard, please contact our sales team if you require the fabric to be supplied FR Treated for domestic or contract upholstery use.
Please note; the majority of fabrics on our website are priced for non-FR Treated stock. There may be an additional charge if the fabric requires further treatment.
Q. Can you tell me how much wallpaper I need to order?
A. We have a wallpaper Calculator on our website to help you with this. Please note that this provides an estimate only, and we recommend that you double check with whoever is papering the wall before ordering. Most Brands offer reservation services for any additional rolls you might need.
Q. Can I return unused rolls?
A. As per our Returns Policy we do not accept return of partial non-faulty orders. Many brands offer a reservation service to reserve any additional rolls if you are unsure of the quantity. You can see our Returns Policy.
Q. Can you tell me how much fabric I need to order?
A. The made to measure quotation shows the fabric quantity our workroom would require. This will give you a good guide, but we would always recommend you get whomever is making the curtains or blinds to check how much fabric they will need based on their turnings and allowances.
Q. The product I want has a Half Drop Pattern Repeat, what does this mean?
A. If the fabric or wallpaper has a half drop pattern repeat this means the design will appear to run diagonally across the width. When making curtains or blinds, you will need to consider that when calculating the quantity required. We would recommend you get a sample of the product first and do some online research if you have not used a half drop pattern before.
Q. The product I have received is different to what I ordered, what can I do?
A. We provide the product details (including vertical pattern repeat and useable width) as per the Brand's information. These measurements are provided as approximate figures and a certain level of tolerance is allowed. We are more than happy to investigate any discrepancies further and ask that you please get in touch as soon as possible via telephone or email with your order details.
Q. What are the natural characteristics for silk fabrics?
A. Silk fabrics may have slubs and slight imperfections that are a vital part of the intrinsic beauty and natural characteristics. These would not be considered defects and add to the natural texture of the fabric design. We would always recommend you have seen the fabric in person before placing an order; via a local stockist or ordering a sample.
Q. Can I order fabric only from you?
A. For most brands, yes simply find your fabrics, add to the cart and purchase. Some Brands such as Romo/ Villa Nova & Colefax & Fowler/ Jane Churchill are sold as Made to Measure products only.
Q. Can I order part-metres of fabric?
A. Yes. Our minimum order is 1 metre for the majority of fabrics, but from thereon after we can accept orders for part-metres (to the nearest 10cm). Simply add the fabric to your shopping basket and type in the quantity you require (eg. 3.4).
Q. Do you come and Measure up for my Blinds or Curtains?
A. As we are an Online Retailer, you will need to take your own measurements, and fit your Curtains / Blinds yourself. We do however have provide measuring guides (bottom of the page), and can give further guidance & assistance by email at firstname.lastname@example.org or if you call us on Tel: 01274 588079.
Q. What are your Opening Hours?
A. Our Phone lines are open from 9.00am – 4.45pm Monday – Friday, however if you leave a message, send us an email or leave a ticket in LiveChat we’ll aim to get back to you on the next business day.
Q. Do you deliver to Channel Island or overseas?
A. Sorry, at the present time we ship & trade within the mainland UK, Isle of Man, Scottish Highlands and Northern Ireland. Due to uncertainties with Brexit we do not offer delivery to Channel Islands, Republic of Ireland or any other EU Countries at this time.
Q. Will my curtains be pattern matched across the fabric?
A. Yes, Curtains/ Blinds will always be pattern matched. When ordering 2 or more items in the same fabric with the same drop, they will be pattern matched to each other.
If ordering 2 or more items in the same fabric but with different drops we will pattern match from the top as standard. If you would prefer from the bottom please specify in your special instructions during checkout or contact the sales team. We do not pattern match Curtains to Blinds, or vice versa.
Checks & Geometric Patterns: Every effort will be made to ensure the pattern runs straight across your Blind or Curtain. Fabric is naturally a malleable product and we therefore cannot guarantee the design will run straight across. If you have any queries please do get in touch before placing your order.
Q. Will my rolls of Wallpaper all be from the same batch?
A. Yes, always. We may be able to offer a reservation service for additional rolls (dependant on the brand) if you are unsure of the quantity required. If you already have some wallpaper and find you need to order more from the same batch, please specify the batch number required in the 'Special Instructions' section when ordering. We would recommend that you check the batch is in stock prior to ordering.
Q. What Curtain Headings do you offer?
A. Through this website we offer, 40mm Eyelet Heading, 60mm Eyelet Heading, 3” Pencil Pleat, 5” Pencil Pleat Heading, Double Pinch Pleat, Triple Pinch Pleat and 80mm Wave Heading. If you have any other requirements, please email us, or give us a call on 01274 588079.
Q. Can I choose what lining to have for my Curtains?
A. Yes, please select the lining option you require from the drop down box when ordering. We may recommend a certain lining depending on the fabric composition, please feel free to contact us to discuss before placing your order. We can also provide FREE lining samples for you to test with the fabric sample before ordering.
Q. Do you offer Installation services?
A. No, we are primarily an online retailer and don't offer installation services. However, we do provide detailed measuring and installation guides on our website to assist you. If you need any further guidance, please contact our sales team.
Q. IS IT POSSIBLE TO TRACK MY ORDER?
A. Yes, once your order is dispatched, you will receive an email with tracking details. If you have any concerns about the delivery status, please get in touch with our customer service team.
Q. ARE THE COLOURS DISPLAYED ON THE WEBSITE ACCURATE?
A. While we strive to display colours as accurately as possible, variations can occur due to computer monitor settings. We recommend ordering a sample to ensure the colour matches your expectations.
Q. CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
A. If you need to change or cancel your order, please contact us immediately. Depending on the status of the order, we'll do our best to assist you.
Q. ARE YOUR PRODUCTS ENVIRONMENTALLY FRIENDLY OR SUSTAINABLY SOURCED?
A. We prioritise sustainability and work closely with brands that share the same ethos. If you have specific requirements or need more details about the sustainability of a particular product, please contact us.
Q. WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?
A. In the rare event that your order arrives damaged, please take photos of the damaged product and packaging and contact our customer service team immediately. We'll assist you with a replacement or refund as appropriate.
Q: HOW DO I CARE FOR AND MAINTAIN MY FABRIC OR WALLPAPER?
A. Care instructions vary depending on the product. Most of our products come with manufacturer-recommended care guidelines. If you're unsure or need additional advice, please reach out to our customer service team.