Frequently Asked Questions
If the answer to your Question is not below, please either email us or call us on Tel: 01274 588079.
Q. How will the Coronavirus affect my order?
Fabric/Wallpaper Orders - All products will be sent directly from the manufacturers to your delivery address where possible. We ask that you please allow 5 working days (4-6 working days for Casamance/Camengo/Casadeco/Caselio products) subject to the items being in stock. Any stock products held in our warehouse (i.e OUTLET fabrics, Linings, Roman Blind Kits/Tracks, etc) will be despatched from ourselves and we are asking you allow 2-5 working days for delivery.
Made to Measure Orders - Our workroom is business as usual with delivery approx 3-4 weeks (subject to the fabric being in stock). In light of the current National Lockdown this may cause a slight delay to receiving your order. Thank you for your patience and understanding at this time. We are offering 10% discount on Makeup Charges for Made to Measure orders with a January 2021 delivery. Please be aware all orders and payments will be processed all subject to the fabric/s being in stock.
Q. My payment was not recognised, what do I do?
A. Do not worry, simply get in touch with our Sales Team who can check the payment system and confirm whether this has been received or indeed unsuccessful. You can call 01274 588079, email firstname.lastname@example.org or discuss futher in LiveChat. We recommend you get in touch with us before attempting the order again as this may duplicate payments/orders.
Q. Can I Order Samples of Fabrics or Wallpapers?
A. Yes, we would always recommend that you have seen the fabric/wallpaper in person before placing your order. This can be in a pattern book from a local stockist or by ordering samples. Samples are charged at £3.00 for up to 4 and take approx. 3-8 working days to arrive to a standard UK address, provided the samples are in stock. You will be notified by email if your sample/s are out of stock, or discontinued, and at this time you can choose to wait for the sample or select an alternative. You will also receive a Discount Code to retreive the cost of your samples back from your larger order. Discount Code will expire 3 months from sample order date and cannot be used in conjunction with any other discount.
Samples are not batch specific. If you require your fabric or wallpaper to be from a particular batch please get in touch to speak with our sales team who can assist and provide more detail.
Q. How long will my Fabric or Wallpaper take to arrive?
A. Orders are usually delivered within 2-5 working days, to a Standard UK area, provided your selected items are in stock. You will be notified by email if your item is out of stock, or delayed, and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund. Certain Brands do offer an Express Delivery, please get in touch for more information. Casamance/Casadeco/Camengo/Caselio are all based in France therefore delivery is approx 15 working days (approx 3 weeks), this would be confirmed as part of your order updates. We would recommend that you do not book a decorator/workroom until the order has arrived, we would not be liable for any charges due to delays.
Q. How long will my Tailor Made items take to arrive?
A. We quote 2-4 weeks providing your chosen fabric is in stock at the time of placing your order. If the fabric is out of stock, you will be contacted and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund. We would recommend that you book not book a fitter until the order has arrived. If you would like to discuss further please do not hesitate to get in touch.
Q. How can I find out if the fabric I want is suitable for upholstery?
A. Each fabric will have the manufacturer’s intended uses as part of the product details. If the fabric you are interested in can be used for upholstery we would recommend you get in touch to discuss your order further. Our sales team will discuss the intended use of the fabric and ask for the quantity you are looking to receive. They will then investigate whether the fabric is suitable for your needs and discuss any additional information. Please note; the majority of fabrics on our website are priced for non-FR Treated stock. There may be an additional charge if the fabric requires further treatment to make it compliant.
Q. Can you tell me how much wallpaper I need to order?
A. We have a wallpaper Calculator on our website to help you with this. Please note that this provides an estimate, and we recommend that you double check with whoever is papering the wall before ordering.
Q. Can you tell me how much fabric I need to order?
A. If you get a quotation on our site, this will give you the fabric quantity we would use based on our own Workroom. This will give you a good guide, but we’d always recommend you get whomever is making the curtains up for you to check how much fabric they will need.
Q. The product I want has a Half Drop Pattern Repeat, what does this mean?
A. If the fabric or wallpaper has a half drop pattern repeat this means you will need to consider that when calculating the quantity required. The design will appear to run diagonally across the width. When making curtains or blinds, you will need to allow half of a pattern repeat for every drop after the first one. This is the same when wallpapering. We would recommend you do some online research to ensure the correct quantity is ordered.
Q. The product I have received is different to what I ordered, what can I do?
A. We provide the product details (including vertical pattern repeat and useable width) as per the Brand's information. These measurements are provided as approximate figures and a certain level of tolerance is allowed. We are more than happy to investigate any discrepancies further and ask that you please get in touch as soon as possible via telephone or email with your order details.
Q. What are the natural characteristics for silk fabrics?
A. Silk fabrics may have slubs and slight imperfections that are a vital part of the intrinsic beauty and natural characteristics. These would not be considered defects and add to the natural texture of the fabric design. We would always recommend you have seen the fabric in person before placing an order; via a local stockist or ordering a sample.
Q. Can I order fabric only from you?
A. For most brands, yes simply find your fabrics, add to the cart and purchase. Some Brands such as Romo/ Villa Nova & Colefax & Fowler/ Jane Churchill are sold as Tailor Made products only.
Q. Can I order part-metres of fabric?
A. Yes. Our minimum order is 1 metre, but from thereon after we can accept orders for part-metres (to the nearest 10cm). Simply add the fabric to your shopping basket and type in the quantity you require (eg. 3.4).
Q. Do you come and Measure up for my Blinds or Curtains?
A. As we are an Online Retailer, you will need to take your own measurements, and fit your Curtains / Blinds yourself. We do however have provide measuring guides (bottom of the page), and can give further guidance & assistance by email at email@example.com or if you call us on Tel: 01274 588079.
Q. What are your Opening Hours?
A. Our Phone lines are open from 9.00am – 4.45pm Monday – Friday, however if you leave a message, send us an email or leave a ticket in LiveChat we’ll aim to get back to you on the next business day.
Q. Do you deliver to Channel Island or overseas?
A. Sorry, at the present time we ship & trade within the mainland UK & Eire only.
Q. Will my curtains be pattern matched across the fabric?
A. Yes, Curtains/ Blinds will always be pattern matched. When ordering 2 or more pairs of curtains, in the same fabric with the same drop, they will be pattern matched to each other.
If ordering 2 or more Curtains/ Blinds, in the same fabric, with different drops we will contact you to ask if you’d like them pattern matched from the Top or the Bottom. Alternatively you can specify in your 'Special Instructions'. We do not pattern match Curtains to Blinds, or vice versa.
Checks & Geometric Patterns: Every effort will be made to ensure the pattern runs straight across your Blind or Curtain. Fabric is naturally a malleable product and we therefore cannot guarantee the design will run straight across. If you have any queries please do get in touch before placing your order.
Q. Will my rolls of Wallpaper all be from the same batch?
A. Yes, always. We may be able to offer a reservation service for additional rolls (dependant on the brand) if you are unsure of the quantity required. If you already have some wallpaper and find you need to order more from the same batch, please specify the batch number required in the 'Special Instructions' section when ordering. We would recommend that you check the batch is in stock prior to ordering.
Q. Can I return unused rolls?
A. As per our Returns Policy we do not accept return of partial non-faulty orders. Many brands offer a reservation service so we would recommend reserving any additional rolls if you are unsure of the quantity. You can see our Returns Policy on our website; https://www.housedecorinteriors.co.uk/delivery_and_returns/
Q. What Curtain Headings do you offer?
A. Through this website we offer, Eyelet Heading, 3” Pencil Pleat, 5” Pencil Pleat Heading, Double Pinch Pleat & Triple Pinch Pleat. If you have any other requirements, please email us, or give us a call on 01274 588079.
Q. Can I choose what lining to have for my Curtains?
A. Yes, please select the lining option you require from the drop down box when ordering. We may recommend a certain lining depending on the fabric composition, please feel free to contact us to discuss before placing your order. We can also provide FREE lining samples for you to test with the fabric sample before ordering.