Frequently Asked Questions
If the answer to your Question is not below, please either email us or call us on Tel: 01274 588079.
Q. How long will my Fabric or Wallpaper take to arrive?
A. Orders are usually delivered within 2-5 working days, to a Standard UK area, provided your selected items are in stock. You will be notified by email if your item is out of stock, or delayed, and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund.
Q. How long will my Tailor Made items take to arrive?
A. We quote 2-4 weeks providing your chosen fabric is in stock at the time of placing your order. If the fabric is out of stock, you will be contacted and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund.
Q. Can you tell me how much wallpaper I need to order?
A. We have a wallpaper Calculator on our website to help you with this. Please note that this provides an estimate, and we recommend that you double check with whoever is papering the wall before ordering.
Q. Can you tell me how much fabric I need to order?
A. If you get a quotation on our site, this will give you the fabric quantity we would use based on our own Workroom. This will give you a good guide, but we’d always recommend you get whomever is making the curtains up for you to check how much fabric they will need.
Q. Can I order fabric only from you?
A. For most brands, yes simply find your fabrics, add to the cart and purchase. Some Brands such as Romo & Villa Nova are sold as Tailor Made products only.
Q. Can I order part-metres of fabric?
A. Yes. Our minimum order is 1 metre, but from thereon after we can accept orders for part-metres (to the nearest 10cm). Simply add the fabric to your shopping basket and type in the quantity you require (eg. 3.4).
Q. Do you come and Measure up for my Blinds or Curtains?
A. As we are an Online Retailer, you will need to take your own measurements, and fit your Curtains / Blinds yourself. We do however have provide a measuring guide (bottom of the page), and can give further guidance & assistance by email at firstname.lastname@example.org or if you call us on Tel: 01274 588079.
Q. What are your Opening Hours?
A. Whilst we are in our Temporary New Location (during renovations to our building), our Phone lines are open from 9.30am – 4.20pm Monday – Friday, however if you leave a message, or send us an email we’ll aim to get back to you on the next business day.
Q. Do you deliver to Channel Island or overseas?
A. Sorry, at the present time we ship & trade within the UK & Eire only
Q. Will my curtains be pattern matched across the fabric?
A. Yes, Curtains / Blinds will always be pattern matched. When ordering 2 or more pairs of curtains, in the same fabric with the same drop, they will pattern matched to each other.
If ordering 2 pairs of curtains, in the same fabric, with different drops we will contact you to ask if you’d like them pattern matched from the Top or the bottom.
Roman Blinds can be matched from the top or the bottom (please specify in your 'Order Notes')
Q. Will my rolls of Wallpaper all be from the same batch?
A. Yes, always. We can also offer a reservation service for additional rolls (some brands only) if you are unsure of the quantity required. If you already have some wallpaper and find you need to order more from the same batch, please specify the batch number required in the 'Additional Information' section when ordering. We would recommend that you phone prior to ordering to check that the batch you require is still available.
Q. What Curtain Headings do you offer?
A. Through this website we offer, Eyelet Heading, 3” Pencil Pleat, 5.5” Pencil Pleat Heading, Tab Top, Double Pinch Pleat & Triple Pinch Pleat. If you have any other requirements, please email us, or give us a call on 01274 588079.
Q. Can I choose what lining to have for my Curtains?
A. Yes, please select the lining option you require from the drop down box when ordering.